Privacy Policy

All Assist ("we", "us") operates a roadside-assistance marketplace in South Africa connecting motorists with vetted service providers. This policy explains what personal information we collect and how we use it. This document is provided as a template and should be reviewed by qualified legal counsel before public launch.

Information we collect

• Account details: name, phone number, email address, profile photo.
• Vehicle details you add for roadside jobs.
• Precise location data while a job is active (for matching and dispatch).
• Job photos you upload (e.g. proof-of-service, damage, on-site condition).
• In-app chat messages between motorists and providers.
• Payment method and invoice records (excluding full card numbers).
• Device and diagnostic data (browser type, push-notification tokens, crash reports).

How we use it

• Matching motorists with nearby, suitable providers.
• Coordinating dispatch, ETAs and on-site handover.
• Safety, dispute resolution and fraud prevention.
• Invoicing, payments and receipts.
• Service improvements and aggregate analytics.

Retention

Account information is retained while your account is active. Job records, invoices and safety-related data (including chat and photos) may be retained after job closure for as long as is permitted or required by applicable South African law.

Sharing

We share only what's necessary to complete a job with the matched counterparty (motorist ↔ provider). We do not sell your personal information. We may disclose information to law enforcement or regulators pursuant to a lawful request.

Your rights

Under POPIA you may request access to, correction of, or deletion of your personal information, subject to legal and safety exceptions.

Contact

Privacy queries: privacy@allassist.co.za